Services

Digital transformation concept. System engineering. Binary code. Programming.

AUDIT & CONSEIL

Audit de la culture client de l'entreprise

Elaboration d'un plan d'animation de la culture client

Elaboration d'une stratégie d'expérience client

Elaboration d'un programme de Collecte de la Voix du Client externe et interne

Pilotage de missions "Clients Mystères" (Mystery shopping) pour évaluer l'expérience client délivrée dans vos sites

Diverse group of professionals attending a work conference in a modern office setting

FORMATION

Introduction aux concepts de la Relation Client

Module Centricité client

Module Expérience Client

Module Expérience Collaborateur

Creative people, thinking and meeting for schedule planning, brainstorming or team strategy at the office. Man and woman in teamwork decision for project plan, tasks or sticky note ideas in startup

ATELIERS

Repenser l'ADN de l'entreprise : Mission, Valeurs et Vision

Cartographie du parcours client

Cartographie du parcours collaborateur

Modern boutique retail interior with natural light, curated displays, minimalist design, and customer shopping experience

Optimizing Retail Spaces

Collaborated with leading retail chains in Gabon to enhance the customer experience by redesigning store layouts and implementing interactive digital signage, resulting in a 20% increase in customer engagement.

Two professionals engaged in genuine conversation with open body language and natural interaction in service environment

Enhancing Online Interactions

Worked with regional e-commerce businesses to improve user interfaces and streamline checkout processes, significantly reducing cart abandonment rates and boosting conversion rates.

Consultant pointing at customer journey map on whiteboard with team members collaborating during interactive strategy workshop

Training Frontline Staff

Conducted workshops and training sessions for customer service teams across various industries, focusing on communication skills and customer empathy, which led to higher customer satisfaction scores and repeat business.

Transform Your Customer Experience

Unlock unparalleled customer satisfaction with KENGA CONSULTING. We empower Gabon's businesses to adopt a customer-centric approach, enhancing both customer and employee experiences efficiently.